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Certificate Programs: IT & Project Management

IT Infrastructure Library (ITIL)

IT & PROJECT MANAGEMENT / IT INFRASTRUCTURE LIBRARY (ITIL)

INTRODUCTION

It has become increasingly recognized that information is the most important strategic resource that any organization has to manage. Key to the collection, analysis, production and distribution of information within an organization is the quality of the IT Services provided to the business. It is essential that we recognize that IT Services are crucial, strategic, organizational assets and therefore organizations must invest appropriate levels of resource into the support, delivery and management of these critical IT Services and the IT systems that underpin them. However, these aspects of IT are often overlooked or only superficially addressed within many organizations and hence the need for an ITIL framework.

ITIL® is the most widely adopted approach for IT Service Management in the world.  It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

 

INTERNATIONAL CERTIFICATION EXAMS
The IT Infrastructure Library (ITIL®) Foundation Certification v3.0

 

COURSE CONTENTS/MODULES

IT Infrastructure Library (ITIL®)

  • Describe the history and basic concepts of ITIL.
  • Describe the Continual Service Improvement phase of the IT Service Lifecycle.
  • Describe the Service Operation phase of the IT Service Lifecycle.
  • Describe the various functions of the Service Operation Lifecycle phase of the IT Service Lifecycle.
  • Describe the Service Transition phase of the IT Service Lifecycle.
  • Describe the Service Design phase of the IT Service Lifecycle.
  • Describe the Service Strategy phase of the IT Service Lifecycle.



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